Shipping Information

SHIPPING WORLDWIDE, DIRECT TO YOUR DOOR.

We are able to ship to most locations around the world, but there are a some countries where FedEX Expedited Service is not available. If there’s a problem we will contact you. Or contact us first.)

SHIPPING COSTS:

MyRareGuitars' main facilities are located in Chicago, Nashville, and Liverpool. Occasionally we have some inventory located at offices in Canada. The cost of shipping will depend on the location of a particular instrument as compared to your address. Each product will display its location on its page, and if no location is mentioned, there is availability in multiple warehouses.

Instruments located in Continental USA: Standard Shipping throughout the USA is FREE. Shipping fees may apply for all other destinations, and will be calculated at checkout.

Instruments located in Liverpool, UK: Standard shipping throughout the UK and most EU Countries is FREE. Shipping fees may apply for all other destinations, and will be calculated at checkout.

Instruments located in Canada: Shipping fees may apply for all destinations, and will be calculated at checkout.

DUTIES AND TAXES:

We do not charge duties or taxes for international shipments outside of the USA, UK, or Canada. If your order is shipping to an address outside of the USA or Canada, additional Tax and i mport fees will be collected prior to delivery. For more information, please see your government website.

ADDITIONAL INFO:

•Prices on our website will be charged in USD. You can view an up-to-date exchange rate in your desired currency at any time by clicking the currency selector at the top of the page.

• Some purchases may be flagged with a small (usually 3%) Foreign or International Transaction Fee. If you have any questions about what this fee is, please contact your bank / credit card provider.

 We do our best to process all orders within 1-3 business days, but sometimes delays do occur.

If you require a specific delivery service please contact us directly and we will do our best to work with you.

RETURN POLICY

If you receive your item and simply do not like it for any reason, you can return for a full refund (less shipping) within 45 days of your purchase date.

If the item arrives damaged, we will refund, repair or replace at our discretion. 

Between 45 - 120 days, if you wish to return your item, we will retain a 20% restocking fee from your refund amount. After that time we will entertain returns or exchanges on a case by case basis only.

Please note that any additional taxes and duties charged upon delivery are considered the responsibility of the purchaser. If you wish to seek a refund for these amounts, please see your government website for more details.